Terms and Conditions
General
- Receipt of deposit or full payment if reservation is made within 8 weeks from arrival confirms the reservation.
- Payment can be made by bank transfer or, on request, a cheque in £ sterling, or other currency by agreement.
- Any changes should be notified by email at least 24 hours prior to the service and may be subject to an administration charge.
- We cannot guarantee a refund in case of cancellation by a third party.
Hotel accommodation
- Receipt of deposit or full payment if reservation is made within 8 weeks from arrival confirms reservation.
- Other reservations will be for the agreed duration.
- Price given is per room per night inclusive of tourist tax.
- Any additional expenses are to be paid directly to the hotel by the client prior to departure.
- Reservations are not cancellable and non-refundable.
- A shortened stay cannot be refunded.
Apartment and villa rental
- Receipt of deposit or full payment if reservation is made within 8 weeks from departure confirms reservation.
- Deposits are not refundable in the event of cancellation.
- Balance, breakage deposit and final clean and laundry payable 8 weeks prior to arrival.
- Additional cleaning, laundry and any other service required will be invoiced separately after departure and deducted from the security deposit.
Restaurants
- All reservations are subject to a search and booking fee.
- A deposit may also be required to secure the reservation. The deposit is non refundable in the event of cancellation within 48 hours.
- Group menus (of 8 or more guests) are payable prior to the event.
- Any additional orders to the agreed menu must be paid directly to the restaurant after the service, unless agreed in advance with vca.
- In the event of “no shows”, no refunds can be made.
- Once reserved, we reserve the right to levy the reservation fee in the unlikely event that the client books direct or cancels in less than 24 hours.
Meetings and Events
- Our contract of engagement will be accepted by both parties, together with a schedule of payments and production timetable.
- An agreed search fee is charged prior to detailed proposals.
- A management fee will be agreed for the following services: venue proposals, venue and programme confirmation, part event management and full event management (Amount to be confirmed depending on the service provided).
- All fees to be paid prior to event.
- Additional expenses which occur for any services or consumptions carried outside of the set menu or programme, will be agreed on site and subsequently invoiced.
- We will endeavour to reconcile the account within 4 weeks after the event.
- Any additional expenses invoiced after the event are payable to vca within 14 days of receipt of invoice.
Airport/Rail station transfers
- Motorway tolls are included.
- Transfer tariff is for a direct journey with no stops from the pick-up to the drop off point where the services end.
- Supplements may apply for out of hours transfers.
- Additional charges will incur after one hour waiting. Waiting time will be invoiced after the service and payable upon receipt of invoice.
- Any modification to the reservation within 24 hours is liable to an administration charge.
Chauffeur drive
- Minimum duration is 4 hours
- Additional hours are charged at the hourly rate
- Motorway tolls and driver’s meal are included.