Terms

General

Receipt of deposit or full payment if reservation is made within 8 weeks from arrival confirms the reservation.
Payment to be made by bank transfer in £sterling to our UK Client account, as shown on the invoice.
Any changes should be notified by email at least 48 hours prior to the service and may be subject to an additional charge.
We cannot guarantee a refund in case of event cancellation or postponement of the exhibition/conference, or by any other third party directly connected to the event.

Hotel accommodation

Receipt of deposit or full payment if reservation is made within 8 weeks from arrival confirms the reservation.
Other reservations will be for the agreed duration.
Price given is per room per night inclusive of tourist tax.
Any additional expenses are to be paid directly to the hotel by the client prior to departure.
Reservations are not cancellable and non-refundable.
A shortened stay cannot be refunded.

Apartment and villa rental

Receipt of deposit or full payment if reservation is made within 8 weeks from departure confirms reservation.
Deposits are not refundable in the event of cancellation.
Balance, breakage deposit and final clean and laundry payable 8 weeks prior to arrival.
Additional cleaning, laundry and any other service required will be invoiced separately after departure and deducted from the security deposit.

Restaurants

All requests are subject to a search and booking fee.
A deposit will be required to secure the reservation. The deposit is non refundable in the event of cancellation by the client.
Group bookings (of 8 or more guests) are payable in full prior to the event.
Any additional orders to the agreed menu must be paid directly to the restaurant after the service, unless agreed in advance with vca.
In the event of lower numbers, (unless notified in writing 72 hours before the event), no refunds can be made.
Restaurants generally do not offer credit; vca is obliged to prepay venues.

Meetings and Events

Our contract of engagement will be accepted by both parties, together with a schedule of payments and production timetable.
An agreed search fee is charged prior to detailed proposals.
A management fee will be agreed for the following services: venue proposals, venue and programme confirmation, part event management and full event management (Amount to be confirmed depending on the service provided).
All fees to be paid prior to event.
Additional expenses which occur for any services or consumptions carried outside of the set menu or programme, will be agreed on site and subsequently invoiced.
We will endeavour to reconcile the account within 4 weeks after the event.
Any additional expenses invoiced after the event are payable to vca within 14 days of receipt of invoice.

Airport/Rail station transfers

Motorway tolls are included.
Transfer tariff is for a direct journey with no stops from the pick-up to the drop off point where the services end.
Supplements may apply for out of hours transfers.
Additional charges will incur after one hour waiting. Waiting time will be invoiced after the service and payable upon receipt of invoice.
Any modification to the reservation within 24 hours is liable to an administration charge. In the event of cancellation or no show, there is no refund.

Chauffeur drive